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SocialGov Blog

Reasons you need to take long-term social media service seriously

Dec 15, 2021

Contributed blog by Russel Lolacher, Director of Web and Social Media Services for the BC Ministry of Transportation and Infrastructure and author of the Relationships at Work blog

74% of Millennials (18-34) and 58% of GenX (35-54) have a better opinion of organizations that provide social media customer care  – Microsoft 

Social customer care (using social media platforms as...

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