Contributed blog by Russel Lolacher, Director of Web and Social Media Services for the BC Ministry of Transportation and Infrastructure and author of the Relationships at Work blog

74% of Millennials (18-34) and 58% of GenX (35-54) have a better opinion of organizations that provide social media customer care  – Microsoft 

Social customer care (using social media platforms as...

With elections quickly approaching, many in the socialgov community got advice & shared tips in this Government Social Media Chat, “#Elections & #SocialMedia Advice for Public Communicators & Officials.” After govies from all over introduced themselves, we got started with Question 1:

Q1: There’s been A LOT to communicate this year. What are some methods you could...

Missed out on this year’s virtual Social for Safety Conference? Let’s get you some tips in this Government Social Media Chat, “Best #S4SCON Tips for #SocialGov Handling Crisis.” Welcome, and let’s get started with a recap on Question 1! What’s your best tip on deciphering whether a pic on social media might be real or fake? Here’s some expert advice:

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Hello? Is anyone there? When people aren’t listening to social messages anymore, how do you even begin breaking through? Let’s explore & get each other great advice in this week’s Government Social Media Chat, “Staying Relevant on #SocialMedia When People Have Tuned Out.”

Hello, everyone, and welcome to #GSMChat (Government Social Media Chat)! Ever feel like...

Do you have comment overload? During this week’s Government Social Media Chat, we got together virtually to decompress and get some great advice on how to handle comments in, “Keeping up with the Comments! Strategy help for overworked #SocialGov.” Before we jumped in this week, we let everyone know about the Social for Safety Conference coming this September, virtually this...

Words are important. It’s not only what you say, but how you say it. You need to carefully craft your messages with meaningful, clear words with the right tone. During this week’s Government Social Media Chat, we took a look at the best tips & resources for ensuring your messages are written well in, “Find the Right Message: Tips for Words, Tone & Clarity.”

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Many communities are transitioning to virtual events only during the pandemic, and government social media professionals have to find new ways to maintain audiences’ attention, create unique outreach and more. During this week’s Government Social Media Chat, we took a look at how govies are switching (and maintaining) virtual communities in, “Adapting to Virtual for Council...

As soon as the coronavirus swept across the U.S., the socialgov community switched to crisis communication mode. How do you effectively communicate a pandemic? During the March 19, 2020, Government Social Media Chat we took a look at important questions government social media professionals should consider.

We appreciate everyone in the #SocialGov community who has been working...